Our aim is to provide fast, reliable delivery while ensuring your parts arrive safely and in perfect condition.
Most orders placed on weekdays are dispatched the same working day, and every order is individually picked, checked and carefully packed by our experienced team before leaving us.
Orders sent by Royal Mail and placed before 3:30 pm are normally dispatched the same working day.
We may still be able to dispatch some Royal Mail orders placed up to 4:00 pm; however, this cannot be guaranteed.
Orders being sent by UPS and placed before 1:00 pm are normally dispatched the same working day.
We may still be able to dispatch some UPS orders placed up to 1:30 pm; however, this cannot be guaranteed.
If you choose an alternative courier, collection times vary. For example, FedEx collects from us at approximately 11:00 am, therefore orders placed in the morning may not be collected until the following working day.
Please note that we do not have Royal Mail or courier collections on Saturdays, Sundays or Bank Holidays. Orders placed during these periods will be dispatched on the next working day.
We may also be able to offer Saturday delivery using Royal Mail Special Delivery. Please contact us if you require this service.
Some specialist, made-to-order or used parts may take longer to prepare. If your order is urgent, please contact us before placing your order and we will be happy to advise you of the expected dispatch time.
For smaller orders, our website will automatically offers Royal Mail where this is the most suitable and economical delivery option.
To ensure your order is delivered safely and securely, Royal Mail deliveries are generally limited to consignments weighing up to 2kg with a maximum goods value of £100 (excluding VAT).
If your order qualifies for shipment by Royal Mail, our website will automatically select this option where appropriate. Larger, heavier or higher-value orders will automatically be quoted using one of our courier services.
UK Royal Mail parcels are sent using Royal Mail First Class.
Please note that this is not a fully tracked service, although Royal Mail now provides delivery confirmation on most UK parcels.
If you require a fully tracked service, please select one of our courier delivery options during checkout.
Royal Mail's delivery aim is:
Please note that deliveries to some remote areas of the UK may take longer than the published delivery aim.
All overseas Royal Mail parcels are sent using Royal Mail International Tracked.
International shipping charges are calculated automatically during checkout based on the destination country, parcel size and weight. This ensures you are charged the correct shipping rate for your order.
Royal Mail's delivery aims are:
For details of which countries are included within each Royal Mail international pricing zone, please visit:
https://www.royalmail.com/international-zones
For larger, heavier or higher-value orders we use a fully tracked courier service.
Our website automatically calculates the courier charge during checkout using live carrier rates based on the size, weight and destination of your order. A minimum courier charge applies.
Our preferred courier is UPS, although alternative courier services are available during checkout.
Our delivery charges cover far more than simply the carrier's costs. They also include quality packing materials, careful packaging and the time taken to prepare your order for safe delivery.
Every order is carefully picked and packed by our experienced team to ensure your parts arrive safely and in the correct condition. Many of the components we supply are difficult or impossible to replace, so we take great care in packaging every shipment, whether it is a small gasket or a complete engine rebuild kit.
Unlike many online retailers, many of the parts we supply are heavy, fragile or no longer available new, so we take great care to ensure every order is packed to the highest standard before it leaves us.
Our aim is not simply to deliver your order quickly, but to ensure it arrives safely, accurately and ready to fit.
We aim to keep our delivery charges as fair and competitive as possible while maintaining the high standard of service, careful packing and fast dispatch that our customers expect.
You're welcome to collect your order from us by prior appointment.
Please contact us to arrange a suitable collection time before travelling.
Unfortunately, we are unable to ship directly to customers in the United States.
For customers in the USA, we recommend contacting our distributor:
Northwoods Tractor
Gleason, Wisconsin, USA
Telephone: +1 715-873-4083
Email: [email protected]
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