Terms and Conditions

1 These terms and Conditions

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, the buyer.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

1.3.1 You are an individual.

1.3.2 You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2 The contract between us

2.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. If you make an order through our website we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2.2 Who we are. We are Tractor Spare Parts Limited, a limited company in England and Wales. Our registered address is Wesleyan House, Alstonefield, Ashbourne, Derbyshire, DE6 2FY.

2.3 How to contact us. We can be contacted by email or by telephone using the details supplied on our website or by writing at the above address.

2.4 How we may contact you. If we need to contact you it will be by telephone or by email or by writing using the details provided to us when you placed your order.

2.5 Writing includes email. Where the term writing or written is used in these terms, this includes emails.

3 Price

3.1 The prices payable for goods that you order are as set out in our website or as advised over the telephone at the time you make your order. All sales are in pounds sterling. All invoices will be in pounds sterling.

3.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website or as advised over the telephone at the time you make your order.

3.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

3.4 When you must pay and how you must pay. We accept payment with PayPal, Apple Pay, Google Pay and by the following card payments: Visa, Visa Debit, Electron, MasterCard and Maestro. All transactions should be in pounds sterling unless agreed by us prior to your purchase. When you must pay depends on what product you are buying:

3.4.1 Goods: you must pay for the products before we dispatch them.

3.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

3.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2.5% per month from the date 2 months after the invoice was sent to you. This interest shall accrue from that date until the date of actual payment of the overdue amount, whether this is before or after a Court judgment. You must pay us interest together with any overdue amount.

3.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

3.8 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

4 Delivery of goods to you

4.1 We will deliver the goods ordered by you to the address you give us for delivery, whether in the United Kingdom or Overseas, at the time you make your order. If you place an order from outside of the United Kingdom, unless we contact you to say otherwise, the order will be delivered using UPS or an equivalent and equally reputable international carrier.

4.2 Delivery will be made as soon as possible after your order is accepted and where delivery is to an address in the United Kingdom, unless we contact you to advise otherwise, delivery will take place within 30 days of your order. Overseas delivery dates will always depend upon your geographical location and domestic delivery services/conditions in your country. Where possible, we shall supply a tracking number to you in order that you can check progress of any order being delivered to you.

4.3You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4.4 The goods will be deemed to be delivered when they are placed at your disposal.

4.5 When purchasing from overseas you will be responsible for all taxes, import taxes or otherwise and any duties and customs duties applicable in the country of delivery. If you are an overseas purchaser, we are not able to advise you or notify you of any taxes or import taxes or duties payable in your locality; and you should make suitable enquiries of your domestic customs and/or tax authorities in these regards before placing your order with us.

5 Condition or Warranties

5.1 Many of the goods we supply are original parts for vintage and classic tractors. If these parts are no longer made by the manufacturer we will, where possible, supply unused parts that have been in storage. In most cases these parts will no longer be subject to the manufacturer’s original guarantee.

5.2 If unused parts are not available we will supply used goods. When we supply used goods, this will be clear at the time you make your order.

5.3 In certain circumstances we will provide re-conditioned goods. When we supply re-conditioned goods, this will be made clear to you at the time you make your order. Re-conditioned goods are usually supplied with a 12 month guarantee from the organisation that has undertaken the re-conditioning work.

5.4 If you order goods of the type described at 5.1, 5.2 and 5.3 above we supply them subject to no conditions and warranties whether express or implied and it is your duty to examine the goods for defects and act in accordance with clause 6.1 below if appropriate. You also agree and declare that we supply such goods without any condition that they are fit for any particular purpose and you admit that this provision has been brought to your notice and made clear to you by us.

5.5 All goods supplied by us meet necessary regulatory standards in force from time to time in the United Kingdom; and you will appreciate that British Standards are amongst the highest in the world. However, we do not and cannot warrant that, where goods are supplied by us to you in an overseas location, they will meet your domestic regulatory standards; and you should make all necessary enquiries of your domestic regulatory body or bodies and/or standards agency in these last regards.

6 Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you, save for reference to clause 10 below, unless you notify us in writing at our contact address of the problem as soon as possible and, in any event, within 14 working days of the delivery of the goods in question, whether you have ordered from the United Kingdom or from overseas.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 Your rights to end the Contract

7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

7.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced or a service re-performed or to get some or all of your money back, see clause 10 if you are a consumer and Clause 11. if you are a business;

7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.2;

7.1.3 If you are a consumer and have just changed your mind about the product, see Clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

7.1.4 In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clauses 7.7 and 7.8.

7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (7.2.1) to (7.2.5) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

7.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;

7.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

7.2.3there is a risk that supply of the products may be significantly delayed because of events outside our control;

7.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 12 weeks; or

7.2.5 you have a legal right to end the contract because of something we have done wrong.

7.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

7.4.1 Any product which you ask us to make for you and/or any product which has been made or altered to fit or retrofitted to your tractor.

7.4.2 Any products which become mixed inseparably with other items after their delivery.

7.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

7.5.1 Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

7.5.2 Your goods are for regular delivery over a set period (for example 6 weeks). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

7.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund

8 How to end the contract with us (including if you are a consumer who has changed their mind)

8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

8.1.1 Phone or email. Call customer services on 01335 310538 or email us at sales@tractorspareparts.co.uk. Please provide your name, home address, details of the order, your order number and, where available, your phone number and email address.

8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at the address at Clause 2.2 or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01335 310538 or email us at sales@tractorspareparts.co.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

8.3 When we will pay the costs of return. We will pay the costs of return:

8.3.1 if the products are faulty or misdescribed;

8.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances including where you are a consumer exercising your right to change your mind you must pay the costs of return.

8.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection may be slightly higher than our charges for standard delivery, see https://www.tractorspareparts.co.uk/delivery, due to a collection fee.

8.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

8.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.6.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

8.6.4 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.

8.6.5 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

9 Our rights to end the contract

9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

9.1.1 you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;

9.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.

9.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

9.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services; or

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract

9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

10 Your rights in respect of defective products if you are a consumer

10.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

up to 30 days: if your goods are faulty, then you can get an immediate refund.

up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

PRIVACY NOTICE

This privacy policy sets out how Tractor Spare Parts Ltd uses and protects any information that you give Tractor Spare Parts Ltd when you use this website and/or when you communicate with us by email or phone.

Tractor Spare Parts Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Tractor Spare Parts Ltd is registered with the Information Commissioners Office (ICO) under the Data Protection Act.

Tractor Spare Parts Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25^th May 2018.

What we collect

We may collect the following information:

1. Personal contact information including name, address, email address and phone number.

2. Information relating to your interests which are linked directly to the type of products and services you use Tractor Spare Parts Ltd for e.g. what model tractor you have.

3. Other information relevant to customer surveys and/or offers.

4. A record of previous purchases made through Tractor Spare Parts Ltd.

5. Photographs taken at any events or provided by you.

This personal information is provided by you and is not collected from any third party or other means. We will not collect any personal data from you that we do not need.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

1. To provide you with the service that you require from Tractor Spare Parts Ltd e.g. providing goods and services. This includes sending correspondence such as quotes, invoices and credit notes by email and/or post. We use this data to send your items to you, which includes providing your information to third party companies such as Royal Mail and UPS, our courier of choice (or whoever we agree to send your parcels with). We also use your data to take payment for goods and services and this will require passing on your data to our payment providers, Stripe, and PayPal. Please note that we use secure systems for taking payment and we are PCI compliant.

2.Internal record keeping and record keeping for legal requirements e.g. invoice records kept for accounting purposes.

2. We may use the information to improve our products and services.

3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only do this if you have given explicit consent to be contacted in this way.

4. Any photographs that we do collect of your tractors or parts may be used on social media such as Facebook, twitter and Instagram to promote and inform the public about our business and the services that we provide. Photographs may also be used in newsletter, leaflets or posters, or on our website. We strive to ensure that no people are present on the photographs and consent will be sought before any photographs are used for these purposes.

How long we keep personal data for

We will keep all personal data safely and only hold it for as long as necessary, usually up to 6 years for tax and legal reasons. However, some data e.g. previous purchase history, may be kept longer than this for legitimate interest purposes e.g. so that we can help you overcome any problems with previously purchased products.

Your personal data will be destroyed securely when no longer required.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes using the highest encryption available at the time of storage of data as well as only allowing people with the correct permissions to have access to the data. We work with a 3^rd party web development company who host the website information on their servers. They are compliant with GDPR and take data protection as a high priority.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights to your personal data

You may choose to restrict the collection or use of your personal information in the following ways:

1. We do not use pre-filled tick boxes. You must opt in to receive direct marketing information. You can check that you are not ticking any boxes that you do not want to by reading the information next to the tick boxes.

2. Where you have given consent to processing your personal data, you may change your mind at any time by writing to Tractor Spare Parts Ltd, Wesleyan House, Lode Lane, Alstonefield, Ashbourne, Derbyshire DE6 2FY or emailing us at accounts@tractorspareparts.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation. A small fee will be charged. If you would like a copy of the information held about you, please write to or email us as soon as possible at the above address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You can request that your personal data is deleted at any time. Please write to or email us at the above address. There will be circumstances where we legally have to retain this data, but we will look at each individual request and inform you of the decision in relation to the removal of your data.

Recently Viewed

Tractor Spares Terms and Conditions and Privacy Policy

PRIVACY NOTICE